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Book club | The Score Takes Care of Itself: My Philosophy of Leadership, Bill Walsh
Within two years they were the best. This sympathetic and honest book, published after Walsh’s death in 2007, but largely in his own words, explains in detail the methods he used to achieve extraordinary success.
His philosophy stands as a comprehensive “how to” guide for anyone dedicated to reaching the pinnacle of sporting success. To say Bill Walsh took football coaching seriously is an understatement. Professional football “is the moral equivalent of war,” he says. After an extended apprenticeship in university and lower league football, one senses he had pieced together a precise, allconsuming battle plan.
Walsh didn’t just set about changing the way the team learned and trained. The entire 49ers organisation from the receptionists up were subject to his all-powerful Standard of Performance. Shirts had to be tucked in, promptness was required, there was no swearing, no fighting, no smoking on premises (this was the 1980s), good sportsmanship by all, no sitting down in training, no enemies, personal or organisational, and above all, no bending the rules. One administrator arrived for his first day at work without a tie. Walsh told him to go and buy one that morning.
There was obsessive attention to detail. For example, Walsh got his coaching staff to identify 30 specific and separate physical skills needed to master the offensive linesman role at the highest level – and then created a drill for each and every one of them. They were to be practised relentlessly until their execution at the highest level was automatic – “routine perfection” he called it.
He spent months compiling manuals for budgets, operations, personnel, detailed job descriptions and evaluations, performance goals, expectations. Walsh was aware that it all seemed mad, but he could not stop. He claimed no one in the 49ers outworked him.
Many of his philosophies are laid out in lists (there are 15 in the book) and the joke was that he had lists of lists in his filing cabinet. Nine Steps to Treating People Right, Keeping Staff Members Focussed, 13 Habits for Being a Leader, Essential Traits in a Staff Member, and so on. They serve as constant reminders for considered actions, ways of speaking to people, ways to encourage, improve, deal with crises and triumphs.
Performance requirements were enhanced by innovations. Walsh got players to coach players, experienced professionals to teach rookies, he even tried getting players to coach their permanent team replacements in a kind of job shadowing, though this didn’t work too well.
None of this could have been achieved without Walsh’s skills as a teacher, with the expertise not only to show players how they could get better and better, but to demonstrate how they could pass this on to others. He emphasised talking to the “bottom 20%” of his players, “the backups, the benchwarmers, the special role players”, trying to make them feel as important as the stars and recognising that in a team, they can make the difference to whether you win or lose.
As far as the game itself was concerned, Walsh was at the centre of creating an approach to attacking plays involving more passing, what became known as the West Coast Offense. At first this brought him ridicule and criticism, but eventually it was accepted as a new style of the game entirely.
Critics couldn’t understand why he resisted setting a target, such as finishing in the top half of the league in two seasons or winning the Superbowl in five. His answer was that competency was the goal, creating an organisation that did everything right. Winning would come later. With the perfect team supported by the perfect organisation, the score would take care of itself. And indeed it did. Though Walsh’s first season was as bad as the one before while he bedded down his regime, at the end of his second season he won the Superbowl.
“Bill Walsh could burn a hole right through you with his eyes. Right through your bones and everything.”
It is worth pointing out that the success wasn’t bought in the way that we are used to in the English Premier Football League. The 49ers won their first Superbowl championship under Walsh with the lowest salaries of any team in the NFL.
But implementing the Standard of Performance was done with an iron will. Walsh was not a man to take on, and he was ruthless in disposing of those who criticised or broke his rules. Randy Cross, a veteran 49er, said: “Bill Walsh could burn a hole right through you with his eyes. Right through your bones and everything.”
Walsh succeeded by trying to think of everything. He was fully aware of the dangers of doing well, and even coined a term for it: Success Disease. He was a master of perfection, but understood that it was a fleeting thing that could never be held on to for long. “Mastery requires endless remastery. In fact, I don’t believe there is ever true mastery. It is a process, not a destination.”
With commentary from players and Walsh’s coaching associates interspersed between chapters, there is a slightly disjointed feel, though the insights add to understanding Walsh’s complex personality.
“A leader should know when to quit (before it is too late)”
Near the end of the book, the tone changes dramatically and the positive, ‘can do’ principles of his operating system give way to a certain amount of bitterness. Having achieved so much he found that both his own and others’ expectations of him continued to rise. Winning a Superbowl wasn’t enough – he had to win the next one, and the next one. He started giving himself zero points for winning and negative points for losing. In the end Walsh admits he burned out, and had to resign or breakdown. He never got over seeing his successor win the Superbowl with “his” team.
For all the quality of performance Walsh insisted upon, he was of course, far from perfect. He didn’t delegate well, as only he could do (many) things to his own exacting standards. That he didn’t follow his own advice that a leader should know when to quit (before it is too late) should not diminish his astonishing achievements. Lots of people want to be great, have a desire to be the best, but Walsh also had in his head the ‘know how’ to actually make it happen.
Bill Walsh was famous for his lists. Here’s one of them:
Keep Your Eye on the Ball: A dozen daily reminders to keep you on the right track
- Concentrate on what will produce results rather than on the results, the process rather than the prize
- Exhibit an inner toughness emanating from four of the most effective survival tools a leader can possess: experience, composure, patience, and common sense
- Maintain your own level of professional ethics and all details of your own Standard of Performance
- Don’t isolate yourself
- Don’t let the magnitude of the challenge take you away from the incremental steps necessary to effect change
- Exude an upbeat and determined attitude
- Hold meetings with staff educating them on what to expect
- Don’t label some concept or new plan the thing that will “get us back on track”
- Ensure that an appropriate level of courtesy and respect is extended to all members of the organisation
- Don’t plead with employees to “do better”
- Avoid continual threatening or chastising
- Deal with your immediate superior(s) on a one-to-one, ongoing basis
Bill Walsh’s Coaching Career History
- Oakland Raiders 1966 Running back coach
- Cincinnati Bengals 1968-1975 Assistant coach
- San Diego Chargers 1976 Offensive coordinator
- Stanford Cardinal 1977-1978 Head coach
- San Francisco 49ers 1979-1988 Head coach
- Stanford Cardinal 1992-1994 Head coach
- San Francisco 49ers 1999-2001 VP and GM
- San Francisco 49ers 2002-2004 Consultant