EXPERT SESSIONS AND ADVICE FROM QUALIFIED AND EXPERIENCED GRASSROOTS RUGBY COACHES

Privacy and Cookie Policy

Updated 2nd May 2018

PRIVACY NOTICE

Background

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data. This privacy notice applies to personal information processed by or on behalf of Green Star Media Ltd, and its brands and titles, including SoccerCoachWeekly.net, RugbyCoachWeekly.net, BasketballCoachWeekly.net, PeakEnduranceSport.com and SportsInjuryBulletin.com. Other Websites are RugbyCoachWeekly.com, Footy4Kids.co.uk, Fitness4Football.com, Fitness4RugbyLeague.com, secure.Newsletters.co.uk and GreenStarMedia.net.

Changes to this privacy notice
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – www.greenstarmedia.net

1. Who are we and how do you contact us?
We are Green Star Media Ltd, Meadow View, Tannery Lane, Bramley, Surrey GU5 0AB. We are a data controller of your personal data.

2. What kinds of personal information about you do we process?
Personal information that we’ll process in connection with all of our products and services, if relevant, includes:
Personal and contact details, such as title, full name, contact details and contact details history
Your date of birth, gender and/or age
Your nationality, if needed for the product or service
Records of your contact with us such as notes of when you have spoken to our customer services representatives.
Products and services you have subscribed to, or purchased from us, as well the associated payment methods used
The usage of our products and services, records of whether or not you have opened content emails we sent you.
Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
Offers may include our range of coaching products and any of our other products and services

3. What is the source of your personal information?
We’ll collect personal information from the following general sources:
From you directly, when you sign-up to receive a free or paid service, or purchase a product
Information generated about you when you use our products and services
We buy or rent information about you or customers generally from third parties including demographic information.

4. What do we use your personal data for?
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
Managing the product or service you have with us
Updating your records
Managing any aspect of the product or service
To make automated decisions on whether to offer you a product or service
To perform and/or test the performance of, our products, services and internal processes
To improve the operation of our business and that of our business partners
To follow guidance and best practice under the change to rules of governmental and regulatory bodies
For management and auditing of our business operations including accounting
To monitor and to keep records of our communications with you and our staff (see below)
For market research and analysis and developing statistics
For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We’ll send marketing to you by email, phone, post, social media and digital channels. Offers may relate to any of our products and services, as well as to any other offers and advice we think may be of interest
To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
To develop new products and services and to review and improve current products and services
To comply with legal and regulatory obligations, requirements and guidance
To provide insight and analysis of our customers both for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses
To facilitate the sale of one or more parts of our business

5. What are the legal grounds for our processing of your personal information?
We rely on the following legal bases to use your personal data:
Where it is needed to provide you with our products or services, such as:
a) Managing products and services you hold with us, or an application for one
b) Updating your records, tracing your whereabouts to contact you about your account
c) All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts.
d) For some of our profiling and other automated decision making to decide whether to offer you a product and/or service

Where it is in our legitimate interests to do so, such as:
a) Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account
b) To follow guidance and recommended best practice of government and regulatory bodies
c) For management and audit of our business operations including accounting
d) To carry out monitoring and to keep records of our communications with you and our staff (see below)
e) To administer our good governance requirements such as internal reporting and compliance obligations or administration required for AGM processes
f) For market research and analysis and developing statistics
g) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We’ll send marketing to you by email, phone, post, social media and digital channels. Offers may relate to any of our products and services, as well as to any other offers and advice we think may be of interest
g) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations

To comply with our legal obligations
With your consent or explicit consent:
a) For some direct marketing communications
b) For some of our profiling and other automated decision making

6. When do we share your personal information with other organisations?
We don’t share your information with any other parties.

7. How and when can you withdraw your consent?
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.

8. Is your personal information transferred outside the UK or the EEA?
We’re based in the UK and your data is never transferred outside the UK.

9. What should you do if your personal information changes?
You should tell us so that we can update our records using the details in the Contact Us section of our website. We’ll then update your records if we can.

10. Do you have to provide your personal information to us?
We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

11. For how long is your personal information retained by us?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
Retention periods in line with legal and regulatory requirements or guidance.

12. What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it
The right to move, copy or transfer your personal information (“data portability”)
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.

13. Your right to object
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.

14. What are your marketing preferences and what do they mean?
We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

Contact Us
If you have any questions about this privacy notice, or if you wish to exercise your rights you can contact us by going to the Contact Us section of our website. Alternatively, you can write to Green Star Media Ltd, Meadow View, Tannery Lane, Bramley, Surrey GU5 0AB.

Accessing your information
You can access any personal information we have about you by sending a written request to us at: Green Star Media Ltd, Meadow View, Tannery Lane, Bramley, Guildford, GU5 0AB, UK, or by email to: personinformation@greenstarmedia.net.

 

 

Payment processing

Your payment is processed in a secure encrypted environment which you can see in the web page address as ‘https://’ and with the locked padlock symbol.

When you use your credit card to purchase a subscription or book on SoccerCoachWeekly.net, RugbyCoachWeekly.net, BasketballWeekly.net, PeakEnduranceSport.com and SportsInjuryBulletin.com websites, your payment is processed by Stripe Inc.

If on the other hand you make a purchase from one of our other sites your payment will be processed by Sage Pay.  Sage Pay processes your payment using a Level 1 PCI DSS secure payment gateway. Sage Pay handles transaction data in a safe and secure way using secure methods such as fraud screening, IP address blocking and 3D secure.  Data is protected by Sage Pay using 256-bit encryption standards.

We also offer PayPal as a payment option.  PayPal monitors every transaction to prevent against fraud, email phishing and identify theft.  Every transaction is heavily guarded behind an advanced encryption.

In general, these payment providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  Certain providers may be in or have facilities that are in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

We recommend you read the privacy policies for these payment providers to understand how your personal information will be handled.

 

Security

To protect your personal information our servers use Secure Sockets Layer (SSL) software, an advanced encryption technology.  Your personal information is held securely as verified by independent security agency, https://letsencrypt.org/.  You can use the link below to verify our security certificates https://www.sslshopper.com/

Cookies

To provide you with the best, tailored experience on our websites, we need to place small text files, or ‘cookies’, or your computer.

Session cookies

Most cookies that we use are ‘session’ cookies and only exist for the time that you are using our site. They perform functional tasks – such as remembering that you are logged in as you move from page to page, or to pre-load your personal details into forms to save you time.

Persistent cookies

We also track cookies anonymously so we can learn how to improve your Green Star Media experience and hone the relevance of our products and services.  This type of cookie is called a ‘persistent’ cookie.  The persistent cookies we use last for 90 days and help us to serve relevant content or advertising on a Green Star Media website page, based on pages you have previously viewed or purchases made.  They also enable us to remember you are logged in when you come back to the site, so you do not have to log in every visit.

Secure cookies

When you subscribe or buy any of our products we will use a cookie on the order pages to help make the order experience smooth and secure.  The cookie is called a ‘secure’ cookie and means any information you give us is encrypted to ensure nobody else on the internet can see the data.

Internet Protocol

We also use technology that uses Internet Protocol (IP) information exchanges during normal web activity combined with data-enhancement technology to get detailed analytics information. The data we collect is anonymous, it doesn’t provide any information that can identify you – it just allows us to see how well our websites are working.

Managing cookies

You can set your browser to reject all cookies. Please note that if you do this then certain areas of our websites will not be able to function.

Our websites use Google Analytics, a service provided by Google to gather anonymous data about how people use websites.  Google provides us with information such as the number of visits to our content and how many pages have been viewed and this helps us to decide what type of content to publish in the future.  You can opt out of having your web sessions tracked by Google at https://tools.google.com/dlpage/gaoptout.

We also use social media share buttons on our site to make it easy for you to share content you have found interesting with your friends.  These social accounts may also use cookies to collect anonymous data.  How this information is used will depend on your privacy settings with them.

Cookies in our email

We also use cookies in our emails to track open rates and other performance indicators – again, so that we can continually improve the relevance and experience of our offering to you.

 Notification of changes

If we update our privacy policy, we will post all changes on this page.  By continuing to use the websites we imply your agreement to any change.

Contact us

For more information on our privacy policy email personalinformation@greenstarmedia.net or write to us at Green Star Media, Meadow View, Tannery Lane, Bramley, Guildford, GU5 0AB, UK

 

 

 

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